Overnight Manager
Description:
The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present.
This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs.
This position will make appropriate recommendations to the store management team regarding any store concern or opportunity.
Duties and responsibilitiesoEnsure exceptional customer service is being delivered.
Respond to and resolve customer inquiries in a courteous and timely manner.
Respond to and resolve customer inquiries and solicit customer feedback and input.
oFollow and train our Mission and Brand standardsoEnsure execution of established safety, security, quality, and store operations policies and standards.
oProvide direction, motivation, and coaching for associates during the shift.
oRecognize associates and celebrate accomplishments.
oEnforce cash handling and accountability processes and perform manager functions on register.
oAdministrate check-in of external and internal vendors according to corporate procedures.
oExhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
oComplete all required cleaning tasksoAny other duties as assigned by the Store LeaderRequirements:
Essential Functions include:
oExcellent customer service skillsoAbility to work with little or no supervisionoDetail oriented and excellent organizational skillsoAbility to defuse issues using de-escalation and problem-solving techniquesoProven self-starter with demonstrated ability to make decisionsoExcellent relationship building and leadership skillsoFood Safety CertifiedoMust be able to perform the following physical behaviors repetitively throughout a shift:
standing, walking, handling, reaching horizontally and grasping firmly oMust be able to perform the following physical behaviors frequently throughout a shift:
reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushingoMust be able to lift and carry up to 35 lbsoAbility to learn and utilize the store's technologyoMust have reliable transportationoMust be at least 18 years old to be considered for this roleoAbility to direct others and prioritize tasksQualificationsoHigh School Diploma or GED equivalentoAbility to work 35 - 40 hours per weekoAbility to work primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needsoExperience leading, developing and selecting teams preferredoExperience effectively implementing change and demonstrated results in executionoLeadership experience in a fast-paced retail, food service, or fuel environment preferredoExperienced in all areas of store operations, including food serviceoProven and consistently demonstrated skills in the following:
oExceptional Customer ServiceoRelationship BuildingoEffective Communication Recommended Skills Attention To Detail Business Requirements Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present.
This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs.
This position will make appropriate recommendations to the store management team regarding any store concern or opportunity.
Duties and responsibilitiesoEnsure exceptional customer service is being delivered.
Respond to and resolve customer inquiries in a courteous and timely manner.
Respond to and resolve customer inquiries and solicit customer feedback and input.
oFollow and train our Mission and Brand standardsoEnsure execution of established safety, security, quality, and store operations policies and standards.
oProvide direction, motivation, and coaching for associates during the shift.
oRecognize associates and celebrate accomplishments.
oEnforce cash handling and accountability processes and perform manager functions on register.
oAdministrate check-in of external and internal vendors according to corporate procedures.
oExhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
oComplete all required cleaning tasksoAny other duties as assigned by the Store LeaderRequirements:
Essential Functions include:
oExcellent customer service skillsoAbility to work with little or no supervisionoDetail oriented and excellent organizational skillsoAbility to defuse issues using de-escalation and problem-solving techniquesoProven self-starter with demonstrated ability to make decisionsoExcellent relationship building and leadership skillsoFood Safety CertifiedoMust be able to perform the following physical behaviors repetitively throughout a shift:
standing, walking, handling, reaching horizontally and grasping firmly oMust be able to perform the following physical behaviors frequently throughout a shift:
reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushingoMust be able to lift and carry up to 35 lbsoAbility to learn and utilize the store's technologyoMust have reliable transportationoMust be at least 18 years old to be considered for this roleoAbility to direct others and prioritize tasksQualificationsoHigh School Diploma or GED equivalentoAbility to work 35 - 40 hours per weekoAbility to work primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needsoExperience leading, developing and selecting teams preferredoExperience effectively implementing change and demonstrated results in executionoLeadership experience in a fast-paced retail, food service, or fuel environment preferredoExperienced in all areas of store operations, including food serviceoProven and consistently demonstrated skills in the following:
oExceptional Customer ServiceoRelationship BuildingoEffective Communication Recommended Skills Attention To Detail Business Requirements Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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