Customer Support Specialist
3.
8 Bear, DE Bear, DE Full-time Full-time Up to $50,000 a year Up to $50,000 a year 6 days ago 6 days ago 6 days ago Woods Machinery is seeking a highly motivated and customer focused Customer Support Specialist to join our dynamic team.
The role of the Customer Support Specialist involves aiding customers in their search for parts and equipment sales.
If you are passionate about sales, customer service, and have a keen interest in the equipment industry, we invite you to be a part of our dedicated team.
Key
Responsibilities:
Greet and assist customers at the showroom counter with professionalism and enthusiasm.
Manage and respond to a high volume of inbound communications, including phone calls, texts, and emails, providing timely and effective resolution to customer inquiries.
Effectively manage the entire sales process, from lead generation to closing deals.
Collaborate with the sales team to meet and exceed individual and team sales targets.
Stay informed about product features, industry trends, and competitor activities to provide accurate information to customers.
Utilize CRM software to track customer interactions, leads, and sales activities.
Identify and locate the correct parts based on customer needs, specifications, and equipment details.
Provide expert advice on parts selection and compatibility.
Process orders accurately and efficiently, ensuring timely delivery.
Maintain organized and up to date parts inventory.
Upsell additional products and accessories to meet or exceed sales goals.
Manage the receipt and inspection of incoming parts shipments, ensuring accuracy and completeness in accordance with established procedures.
Coordinate and execute the preparation of outgoing shipments, including packaging, labeling, and documentation.
Post freight accurately to ensure timely and efficient delivery to customers.
Conduct regular inventory cycle counts to ensure accurate stock levels and assist in the execution of comprehensive inventory audits.
Collaborate with the parts team to maintain inventory accuracy and resolve discrepancies.
Collaborate with other team members to ensure seamless customer service and efficient operations.
Stay informed about new products, industry trends, and advancements in parts technology.
Perform additional duties as assigned by management.
Benefits:
Monthly Commission Health, vision & dental insurance Paid time-off 401K Retirement Plan with company matching Company supplied work attire Career advancement opportunities Manufacturer sponsored training Company outings and monthly lunch Discounts offered on products sold by the company Referral bonus Requirements:
Preference given to candidates with proven inside sales or parts counter sales experience, or related field.
Strong customer service and interpersonal skills.
Excellent communication skills, both verbal and written.
Detail oriented and organized.
Familiarity with equipment dealership operations is a plus.
Proficient in CRM software and Microsoft Office Suite.
Ability to work in a fast paced environment and handle multiple tasks simultaneously.
Ability to work in a team or independently Successful completion of a background check and drug screening.
About Us:
Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984.
We are an industry leading company dedicated to providing exceptional products and support to our customers.
We take pride in our commitment to quality, customer satisfaction, and collaborative team environment.
Please visit www.
woodsmachinery.
com to learn more about us, our products, and services.
Job Type:
Full-time Pay:
Up to $50,000.
00 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Bear, DE Bear, DE Full-time Full-time Up to $50,000 a year Up to $50,000 a year 6 days ago 6 days ago 6 days ago Woods Machinery is seeking a highly motivated and customer focused Customer Support Specialist to join our dynamic team.
The role of the Customer Support Specialist involves aiding customers in their search for parts and equipment sales.
If you are passionate about sales, customer service, and have a keen interest in the equipment industry, we invite you to be a part of our dedicated team.
Key
Responsibilities:
Greet and assist customers at the showroom counter with professionalism and enthusiasm.
Manage and respond to a high volume of inbound communications, including phone calls, texts, and emails, providing timely and effective resolution to customer inquiries.
Effectively manage the entire sales process, from lead generation to closing deals.
Collaborate with the sales team to meet and exceed individual and team sales targets.
Stay informed about product features, industry trends, and competitor activities to provide accurate information to customers.
Utilize CRM software to track customer interactions, leads, and sales activities.
Identify and locate the correct parts based on customer needs, specifications, and equipment details.
Provide expert advice on parts selection and compatibility.
Process orders accurately and efficiently, ensuring timely delivery.
Maintain organized and up to date parts inventory.
Upsell additional products and accessories to meet or exceed sales goals.
Manage the receipt and inspection of incoming parts shipments, ensuring accuracy and completeness in accordance with established procedures.
Coordinate and execute the preparation of outgoing shipments, including packaging, labeling, and documentation.
Post freight accurately to ensure timely and efficient delivery to customers.
Conduct regular inventory cycle counts to ensure accurate stock levels and assist in the execution of comprehensive inventory audits.
Collaborate with the parts team to maintain inventory accuracy and resolve discrepancies.
Collaborate with other team members to ensure seamless customer service and efficient operations.
Stay informed about new products, industry trends, and advancements in parts technology.
Perform additional duties as assigned by management.
Benefits:
Monthly Commission Health, vision & dental insurance Paid time-off 401K Retirement Plan with company matching Company supplied work attire Career advancement opportunities Manufacturer sponsored training Company outings and monthly lunch Discounts offered on products sold by the company Referral bonus Requirements:
Preference given to candidates with proven inside sales or parts counter sales experience, or related field.
Strong customer service and interpersonal skills.
Excellent communication skills, both verbal and written.
Detail oriented and organized.
Familiarity with equipment dealership operations is a plus.
Proficient in CRM software and Microsoft Office Suite.
Ability to work in a fast paced environment and handle multiple tasks simultaneously.
Ability to work in a team or independently Successful completion of a background check and drug screening.
About Us:
Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984.
We are an industry leading company dedicated to providing exceptional products and support to our customers.
We take pride in our commitment to quality, customer satisfaction, and collaborative team environment.
Please visit www.
woodsmachinery.
com to learn more about us, our products, and services.
Job Type:
Full-time Pay:
Up to $50,000.
00 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
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