Banking Center Manager (MLO)

Job Profile
Manages priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Leads, coaches and executes a proactive client experience within an omni channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution.
Leads, plans and executes branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households as well as through collaborative partnerships with eco-partners. Drives business banking results primarily through business development and community involvement activities. Has foundational understanding of balance sheet and income statement.
Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports and may manage a manager(s).
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.



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