Supervisor Fleet Maintenance and Call Center - 90287900 - Bear
Amtrak connects businesses and communities across the country and we move America s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
SUMMARY OF DUTIES:
The Supervisor of Administration/Maintenance Call Center (MCC) is responsible for supervising the administrative and maintenance call center staff.
This position is required to ensure that all Federal and State Regulations are followed along with Amtrak Automotive policies.
This role ensures data accuracy and timely reporting across all levels of management.
Daily activities include the ensuring the safety of the staff, along with planning, scheduling prioritizing, supervision, training, reviewing,
and participating in the support of the Amtrak Fleet and its vendors. This includes submitting and managing payments through various systems and processes.
Essential Functions:
Manages the administration and maintenance of Amtrak s Automotive fleet of approximately 2,200 vehicles.
Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for vehicle and equipment maintenance.
Manages the input of the database, ensuring compliance, maintaining policies and procedures, and the resources of credit cards, titles, tags, insurance, and devices that assist in that process.
Manage data integrity, auditing and reporting that will be reviewed by various departments and levels of management.
Provides oversight, support, financial direction, control over payments, reimbursements, capital projects, and vendor invoicing (including GSA & WEX Bills) to proper processing and ensure cost savings.
Participate and develop policy and procedures for managing Amtrak s fleet from a safety, time and cost perspective.
MININUM
Qualifications:
Bachelor s Degree in business or related field or the equivalent combination of education, training, and work experience PLUS 6 years of relevant experience required
Demonstrate experience in managing staff, fleet management and call center responsibilities.
Business financial systems experience.
Knowledge of Automotive policies and procedures.
Strong leadership, interpersonal, analytical, and technical skills to work with complex information or processes in a matrix environment.
Excellent verbal and written communication skills and ability to work within time constraints and deadlines.
Prior supervisory experience & basic knowledge of TCU Union Agreement.
MINIMUM KNOWELDGE, SKILLS, AND ABILITIES:
Knowledge of the railroad and how it functions, specifically relating to the support roles of the fleet. Knowledge of working within Federal and State regulations pertaining to vehicles and equipment. Solid understanding of TCU collective bargaining agreement, time management and system entry, training, and performance management.
Expert knowledge of Automotive programs, data analysis, reports, and projects as required.
Strong organizational and attention to detail is essential.
PREFERRED EXPERIENCE, EDUCATION OR
Qualifications:
Should have the ability to show knowledge of various areas including but not limited to Supervising, Reporting, Projects, Call Center and Automotive abilities, through any education/training, certifications or qualifications documented or otherwise provided through knowledge transfer. Prior experience leading a vehicle fleet repair shop is a plus.
WORK ENVIRONMENT:
The work environment is such that it is demanding and will require the ability to mult-task to achieve production.
It can be fast paced yet requires customer service skills to handle vendors as well as employees in a timely manner.
Automotive personnel will field and answer multiple questions and support multiple situations which fall under state
and federal regulations. This position will be responsible for approving financial payments in various forms.
The work performed in the environment affects every position within and outside of Automotive. The finest attention to detail skills are
required as a result and failure can lead to increase in costs for Amtrak.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills
Requisition ID:53022
Posting Location(s):Delaware
Job Family/Function:Supply Chain & Logistics
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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